Our policy lasts 14 days, you may cancel your order up to 14 days from the date of the delivery of your order.

We offer money back guarantee, if you are not 100% happy with your purchase, we will apply a refund (less any discounts and delivery costs)

To be eligible for a return, your product must be unused and in the same condition that you received it and must also be in the original packaging, as well as a copy of your receipt. The customer is responsible for postage and packaging in order to return the products to us. We cannot offer refunds on any used products.

All our products are non refundable, we will replace products if they are defective or damaged. If you need to exchange it for the same product, send us an email at with photos of the damaged products, including packaging along with a copy of the receipt. You must provide evidence of the damaged products, failure to do so will not entitle you to a refund.

Return Address;
To return your product, you should send your product to: Vinduo, Ferme Balestie, Le Balestie, 09500, Malegoude, Midi Pyrenees, France.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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